Shipping & returns

We want your gear to reach you fast and in perfect shape. Here is how shipping works, and what to do if something is not right.

1. Processing time

Orders are packed within 1 to 2 business days of payment. Orders placed on weekends or public holidays are processed on the next business day. You will get an email with tracking details once your order ships.

2. Delivery times and costs

• Standard: 4 to 7 business days. Free on orders over ₹1,999, otherwise ₹99.
• Express: 2 to 3 business days. Flat ₹249.
• Remote areas: may take 2 to 4 extra days.

Delivery times start from the day your order ships, not the day you place it.

3. Tracking your order

Use the link in your shipping email to follow your parcel. If tracking has not updated for 3 days, email us and we will chase the courier.

4. Returns

You can return most items within 14 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and include all accessories.

• Sharpened or used training blades cannot be returned.
• Custom and personalised orders are final sale.
• Gift cards are non-refundable.

5. How to start a return

1. Email support@superninja.example with your order number.
2. We reply within 1 business day with a return label and instructions.
3. Pack the item securely and hand it to the courier.

6. Refunds

Once we receive and inspect your return, we refund the original payment method within 5 to 7 business days. Return shipping is free if the item was faulty or we sent the wrong one. Otherwise it is deducted from your refund.

7. Damaged or wrong items

If your order arrives damaged or is not what you ordered, email us within 48 hours with photos. We will send a replacement or refund at no cost to you.

8. Contact

Questions? Email support@superninja.example. See also ourterms and privacy policy.